All orders will be shipped within 4-7 working days from when the order is received. This does not include weekends and public holidays. If there is a delay in shipping, you will be informed as soon as possible via email/phone. The shipping tracking number will be updated on your order once your order has been shipped and can be used by you to track your order.
Orders will be shipped through the Speed Post service of the Indian Post Office or DTDC for all shipping addresses located in India. Most orders from Karnataka and neighbouring states will be delivered within 2-4 days of shipping. Most orders being delivered to other parts of India may be delivered within 3-7 days of shipping. Please contact us at firstname.lastname@example.org if you haven’t received your order within this timeline.
For all products apart from diapers and cloth pads, our policy lasts 15 days. If 15 days have gone by since your purchase when you contact us for a refund, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded once shipped out.
Special offers only applicable to bulk orders
DIAPERS, TRAINERS AND CLOTH PADS
Due to hygiene reasons, we accept returns of diapers/trainers/cloth pads only if you refuse to accept the package when it is delivered. If you accept the package when it is delivered, it will not be eligible for returns. Please contact us at email@example.com or message us at www.facebook.com/greenbhumi with your baby’s age/weight and usage needs BEFORE you buy, so that we can help you pick the right diaper for your baby. You can rest assured that you will successfully be able to use the diaper that we recommend to you.
PARTIAL REFUNDS (if applicable)
There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will be refunded on a case to case basis and may be a partial refund.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank/credit card account again. There is often some processing time, typically 2-5 working days before a refund is posted.
If you’ve done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to: C2513, Brigade Meadows, Kanakapura Road, Salu hunase, Bangalore – 560082, Karnataka, India.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of to and fro shipping will be deducted from your refund.
If you are returning/exchanging an item due to our error, greenbhumi will bear the costs of return shipping from you and for sending the replacement product to you.